Refund & return
Thank you for shopping at kynglow.com . We value your business and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Window
- You have 30 days from the date of delivery to return an item.
- Items returned after this period cannot be accepted for a refund.
2. Eligibility Criteria
To qualify for a full return and refund, your item must meet these conditions:
- Unused and in the same condition you received it.
- In original packaging with all tags, seals, and labels intact.
- Accompanied by proof of purchase or the original order number.
3. Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or customization reasons:
- Final sale or clearance items.
- Opened personal care, cosmetics, or beauty products.
- Customized or personalized goods.
- Gift cards.
4. How to Initiate a Return
- Email us : Send a request to support@kynglow.com with your order number.
- Pack your items : Securely place the items back in their original packaging.
- Ship the package : Mail the package to the return address provided by our support team.
5. Return Shipping Costs
- Customer responsibility : Customers pay for return shipping fees.
- Non-refundable fees : Original shipping charges are non-refundable.
- Recommendation : Use a trackable shipping service for peace of mind. We cannot guarantee that we will receive your returned item.
6. Refunds Process
- Inspection : We inspect your item upon receipt.
- Notification : We will email you regarding approval or rejection.
- Processing : Approved refunds go automatically to your original payment method.
- Timeline : Banks usually process refunds within 5–10 business days.